Refund and Returns Policy - MAXDENT ECOSHOP – Restoring smiles with innovation

Return/Replacement Eligibility

Maxdenthealth provides a Return/Replacement scheme for new products purchased within 10 days of delivery. The returned products are eligible for refund or replacement only after inspection and approval by our Quality Check Team based on the following criteria:

The product must be unused.

All parts, accessories, warranty cards, and manuals must be included in the packaging.

The product seal must be intact and not tampered with.

All parts, accessories, warranty cards, and manuals must be included in the packaging.

The product packaging must not be damaged.

The product must be the correct item.

Technical Assistance

To help resolve issues with your product such as the Electric Bamboo Toothbrushes, we may troubleshoot via online tools or through calls from our technical or vendor teams. If applicable, we may ask you to enlist a local technician for issues that can be resolved on your end to expedite the resolution process. We will reimburse any fees you incur for the local technicians services. If you do not wish to seek assistance from a local technician, we will assess the issue and arrange a reverse pickup for the requested product.

Delivery Issues

If the product packaging is physically damaged or its seal is tampered with, we recommend not accepting the delivery and promptly reporting the issue to our support team.

Reporting Damaged or Incorrect Products

If you receive a damaged product, an incomplete product (missing any components or accessories), a missing complete product, or the wrong product, please report the issue within 48 hours of delivery. Please note that after this 48-hour period, our team will not accept any complaints regarding damaged, incomplete, missing, or incorrectly delivered products.

Return Request Submission

Customers can submit a return request online through our website. You will need to provide images or a short video detailing the issue with the non-working product within 10 days of delivery. If you do not provide the necessary information within this timeframe, Maxdenthealth reserves the right to deny your return request.

Replacement and Refund Policy

We will offer you a replacement for all return requests raised within 10 working days of delivery. If the product is out of stock and cannot be replaced at the time of request, a refund will be issued instead.

Fees

Maxdenthealth reserves the right to charge a return fee.

Warranty Claims

For any warranty claims regarding the product, please refer to the following guidelines:

Physical damage to the product or equipment is not covered under the warranty claim.

We strongly recommend checking the warranty section on the product detail page before placing a return request under the warranty claim section.

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